Privacy Policy

Effective Date: August 15, 2026

Miami Stem Cell Clinic ("Miami Stem Cell Clinic," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide through our website, https://miamistemcell.clinic/ (the "Website"), and through other communications with our clinic.

This Privacy Policy explains what information we may collect, how we use and protect it, when it may be disclosed, and the choices and rights available to you.

This Privacy Policy applies to information collected through the Website and related digital communications. It should be read together with our Notice of Privacy Practices, where applicable, which governs protected health information maintained by the clinic in connection with healthcare services.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

Information You Provide

You may provide information when you:

  • Submit a consultation or contact form

  • Request information about our services

  • Contact the clinic by telephone, email or other communication channels

  • Schedule or request an appointment

  • Communicate with our clinical or administrative team

  • Submit information through other forms or features on the Website

This information may include your name, email address, telephone number, preferred contact method and other information you voluntarily provide.

If you submit information relating to a medical condition, symptoms, treatment history or other health-related matter, that information may constitute sensitive health information or protected health information depending on the circumstances and applicable law.

Information Collected Automatically

When you visit the Website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Date and time of access

  • General usage and interaction information

We may use cookies, pixels, analytics tools, and similar technologies to operate, secure, analyze, and improve the Website.

2. How We Use Information

We may use information we collect to:

  • Respond to inquiries and consultation requests

  • Communicate with you about requested services

  • Schedule and manage appointments

  • Provide healthcare or related services when applicable

  • Evaluate whether a requested service may be appropriate for you

  • Operate and improve our Website

  • Maintain website security

  • Respond to questions and requests

  • Maintain administrative and business records

  • Comply with legal and regulatory obligations

  • Prevent fraud, misuse, or unauthorized activity

  • Send communications that you have requested or authorized

We will not use information for purposes materially different from those described in this Policy without providing additional notice where required by applicable law.

3. Protected Health Information

If Miami Stem Cell Clinic is acting as a HIPAA-covered entity with respect to your information, protected health information ("PHI") will be handled in accordance with applicable HIPAA requirements and the clinic's Notice of Privacy Practices.

Our Notice of Privacy Practices describes applicable uses and disclosures of PHI, your privacy rights, and the clinic's responsibilities concerning protected health information.

Nothing in this Website Privacy Policy is intended to replace or modify any legally required HIPAA Notice of Privacy Practices.

4. How We May Share Information

We may share information when reasonably necessary to operate the clinic, provide requested services, comply with law or perform other legitimate business or healthcare functions.

Depending on the circumstances, information may be shared with:

  • Healthcare professionals involved in your care

  • Authorized service providers

  • Appointment, scheduling, communications, or technology providers

  • Website hosting and security providers

  • Analytics or technical service providers

  • Professional advisors

  • Legal or regulatory authorities when legally required

  • Emergency personnel when necessary to protect health or safety

  • Other parties when you have provided appropriate authorization

Where required by applicable law, appropriate contractual, administrative, technical, and organizational safeguards will be used to protect information.

5. Third-Party Services

The Website may use third-party services for functions such as website hosting, analytics, appointment scheduling, communications, payment processing, advertising, security or other technical services.

Those third parties may process information according to their own privacy policies and applicable contractual or legal requirements.

We encourage you to review the privacy practices of third-party websites and services before providing them with personal information.

6. Cookies and Tracking Technologies

We may use cookies, pixels, tags, analytics tools and similar technologies to:

  • Keep the Website functioning properly

  • Remember preferences

  • Understand Website traffic

  • Improve Website performance

  • Measure marketing campaigns

  • Detect security issues

  • Understand how visitors interact with our content

Where required by law, we will provide appropriate notice and obtain consent for non-essential cookies or tracking technologies.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

7. Marketing Communications

If you voluntarily provide your contact information and request communications from us, we may contact you regarding consultations, services, appointments, educational information, or other communications permitted by applicable law.

You may opt out of certain marketing communications by following the unsubscribe instructions provided in the communication or by contacting us directly.

Opting out of marketing communications does not necessarily prevent administrative, transactional, appointment-related, or healthcare-related communications that are necessary to provide requested services.

8. Security

We use reasonable administrative, technical and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration or destruction.

However, no website, electronic transmission, database or storage system can be guaranteed to be completely secure.

You should avoid submitting highly sensitive medical information through general website contact forms unless specifically instructed to do so by the clinic.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and healthcare records, resolving disputes, enforcing agreements, and complying with applicable legal, regulatory, tax, accounting and healthcare-record requirements.

Retention periods may differ depending on the type and nature of the information.

10. Children's Privacy

The Website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe a child has provided personal information to us through the Website without appropriate authorization, please contact us so that we can review and address the situation.

11. External Websites

The Website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including rights to:

  • Request access to certain information

  • Request correction of inaccurate information

  • Request information about how your information is used or disclosed

  • Request certain restrictions on use or disclosure

  • Request confidential communications

  • Request a copy of applicable privacy notices

  • Withdraw certain permissions or consents where permitted

  • Submit a privacy complaint

Additional rights may apply to protected health information under HIPAA and other applicable healthcare privacy laws.

Requests involving medical records or protected health information may be subject to separate procedures and verification requirements.

13. HIPAA Privacy Complaints

If you believe your protected health information has been handled improperly, you may contact Miami Stem Cell Clinic using the contact information below.

If applicable, you may also have the right to submit a complaint to the U.S. Department of Health and Human Services, Office for Civil Rights.

We will not retaliate against you for submitting a privacy complaint.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make material changes, we may update the Effective Date and provide additional notice where required.

The updated Privacy Policy will be posted on this page.

15. Contact Us

For questions regarding this Privacy Policy or privacy-related requests, please contact:

Miami Stem Cell Clinic
1395 Brickell Ave - Suite 200
Miami, FL
Phone: (305) 434-2647
Email: [email protected]
Website: https://miamistemcell.clinic/

Important: This Website Privacy Policy is intended to explain website and general information practices. It does not replace any legally required HIPAA Notice of Privacy Practices or other patient privacy notice applicable to the clinic.